1. Who We Are

Sticky-Stuff Moto Online Ltd is the controller responsible for the personal information we process.

In this Privacy Policy, “we”, “us” and “our” refer to Sticky-Stuff Moto Online Ltd.

2. Personal Information We Collect

We may collect and process personal information that you provide to us directly, information that is collected automatically when you use our website, and information that we receive from third parties.

The information we collect may include your name, email address, telephone number, billing address, delivery address, account login details, order details, payment status, transaction references, purchase history, marketing preferences, customer service correspondence, reviews, feedback and any other information you choose to provide to us.

When you use our website, we may also collect technical and usage information, including your IP address, browser type, device type, operating system, approximate location, pages viewed, products viewed, items added to your basket, checkout activity, cookie preferences and similar website usage information.

We may also receive information from third parties involved in providing our services, including payment providers, delivery companies, fraud prevention services, analytics providers, advertising platforms, review platforms and social media platforms where you interact with us through those services.

3. How We Use Your Personal Information

We will only use your personal information where we have a lawful basis to do so. We may use your personal information to process and fulfil orders, take payment, arrange delivery, manage returns and refunds, respond to enquiries, provide customer support, manage customer accounts, send service messages, improve our website, prevent fraud, maintain security, comply with legal obligations, keep business records and protect our legal rights.

We may also use your personal information to send you marketing communications where you have agreed to receive them, or where we are otherwise permitted to do so by law. Marketing may include information about our products, offers, services, promotions and business updates.

Where we rely on our legitimate interests, we will only do so where we consider that those interests are not overridden by your rights, freedoms or interests.

4. Lawful Basis For Processing

We process personal information under one or more lawful bases under UK data protection law.

Where you place an order, create an account or ask us to provide services, we process your information because it is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Where we are required to keep accounting records, comply with tax requirements, respond to lawful requests or meet other legal obligations, we process your information because we are legally required to do so.

Where we use your information to operate our business, respond to enquiries, improve our website, prevent fraud, maintain security, manage customer relationships, request feedback or protect our legal position, we may rely on our legitimate interests.

Where we use non-essential cookies or send certain types of marketing communication, we may rely on your consent. Where we rely on consent, you can withdraw it at any time.

5. Orders, Payments And Delivery

When you place an order with us, we use your personal information to process your purchase, confirm your order, take or confirm payment, arrange delivery, provide updates, handle returns or refunds, and provide after-sales support.

Payments may be processed by third-party payment providers. We may receive payment confirmation, transaction references and limited payment details, but we do not intend to store full payment card numbers after a payment has been processed.

We may share relevant order and delivery information with couriers, delivery partners and logistics providers so that your order can be delivered to you.

6. Marketing Communications

We may send you marketing communications if you have opted in to receive them, or if you have purchased from us or made an enquiry and the law allows us to contact you about similar products or services.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails, updating your preferences where available, or contacting us using the details set out in this policy.

If you opt out of marketing, we may still send you non-marketing service messages relating to your orders, account, payments, deliveries, returns, refunds, legal notices or important changes to our services.

7. Cookies And Similar Technologies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function properly, including cookies that support shopping baskets, checkout, account login, security and website performance.

We may also use non-essential cookies, including analytics, functional, advertising or marketing cookies. These may help us understand how visitors use our website, improve the user experience, remember preferences and provide relevant advertising.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through the cookie settings on our website or through your browser settings.

For more information about the cookies we use, please see our Website Cookie Policy.

8. Sharing Your Personal Information

We may share your personal information with trusted third parties where necessary for the operation of our business and the provision of our services.

These third parties may include payment processors, banks, delivery companies, website hosting providers, ecommerce platform providers, IT support providers, email and marketing service providers, analytics providers, advertising platforms, review platforms, fraud prevention services, professional advisers, insurers, regulators, law enforcement agencies, courts and public authorities.

We may also share personal information in connection with a business sale, restructuring, investment, merger or transfer of all or part of our business.

Where third-party service providers process personal information on our behalf, we require them to use it only for the purposes of providing services to us and to protect it appropriately.

9. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, we will take appropriate steps to protect it in accordance with data protection law. This may include relying on adequacy regulations, contractual safeguards or another lawful transfer mechanism.

10. How Long We Keep Your Personal Information

We will keep your personal information only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting, tax, reporting or record-keeping requirements.

Order, payment, delivery and invoice records will usually be kept for up to six years where required for tax, accounting or legal purposes. Customer account information will usually be kept for as long as the account remains active and for a reasonable period afterwards. Customer service correspondence will be kept for as long as needed to manage the enquiry and maintain appropriate business records.

Marketing information will be kept until you unsubscribe or withdraw consent. We may keep a record of your marketing preferences to ensure that we do not contact you again where you have opted out.

We may retain anonymised information for longer, provided it can no longer be used to identify you.

11. Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, disclosure or destruction.

However, no website, online service, email system or method of internet transmission is completely secure. You are responsible for keeping your account login details confidential and for ensuring that any information you send to us is sent securely.

12. Your Rights

Under UK data protection law, you have rights in relation to your personal information. These may include the right to request access to the personal information we hold about you, the right to ask us to correct inaccurate or incomplete information, the right to ask us to delete your information, the right to ask us to restrict processing, the right to object to processing, the right to data portability and the right to withdraw consent where we rely on consent.

You also have the right to object to direct marketing at any time.

To exercise your rights, please contact us using the details set out in this policy. We may need to ask you for information to confirm your identity before responding to your request.

13. Children’s Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children.

14. Third-Party Websites

Our website may contain links to third-party websites, services or platforms. We are not responsible for the privacy practices, content or security of those third parties. You should read the privacy policy of any third-party website before providing personal information to it.

15. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on our website. Where changes are significant, we may take additional steps to notify you.

17. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve the issue.